Refund policy
Return, Refund, Exchange and Cancellation Policy
Last updated: August 2, 2026
Thank you for shopping with Premium SkinCare Products of PR. Please review this policy carefully before completing your purchase.
Final Sale Policy
For health, hygiene, safety, and quality-control reasons, all skincare products, cosmetics, facial masks, beauty tools, personal-care products, and similar merchandise are considered final sale.
We do not accept returns or exchanges for products that are:
Opened, used, tested, swatched, altered, or damaged after delivery;
Missing their original packaging, seal, tags, accessories, or components;
No longer wanted because of personal preference;
Returned because of their texture, scent, color, consistency, or expected results;
Associated with skin sensitivity, irritation, an allergic reaction, breakouts, or lack of desired results.
Skin reactions and product results vary from person to person. Customers are responsible for reviewing the product description and ingredient list before purchasing. We recommend performing a patch test before regular use.
This final-sale policy does not limit any rights or remedies that may apply under Puerto Rico or federal law.
Damaged, Defective, Expired or Incorrect Items
Please inspect your order immediately upon delivery.
If an item arrives damaged, defective, expired, or different from the item ordered, contact us within 48 hours of the carrier’s recorded delivery time at:
PremiumSkinCarePR@gmail.com
Please provide:
Your full name;
Order number;
A description of the issue;
Clear photographs of the product;
Photographs of the shipping box and internal packaging;
A photograph of the shipping label; and
An unboxing video, when available.
Please do not discard the product, packaging, shipping box, or shipping label while the claim is being reviewed.
After reviewing the claim, Premium SkinCare Products of PR may provide, as appropriate:
A replacement;
Store credit;
A refund for the affected item; or
Another remedy required by applicable law.
Claims are subject to inspection and approval. A replacement, store credit, or refund is not guaranteed until the claim has been reviewed.
Incorrect Items
If you receive an item that you did not order, please contact us before opening, testing, or using it whenever reasonably possible.
When the item must be returned, Premium SkinCare Products of PR will provide return instructions and, when appropriate, a prepaid return label.
The customer will not be responsible for return-shipping costs when the incorrect item was sent because of an error by Premium SkinCare Products of PR.
Customers must reasonably cooperate with the return instructions. Using, consuming, altering, damaging, or failing to return an incorrectly shipped item after return instructions have been provided may affect the remedy available, to the extent permitted by law.
Return Authorization
No merchandise may be returned without prior written authorization from Premium SkinCare Products of PR.
Products mailed, shipped, or delivered to us without an approved return request may be refused and may not qualify for a refund, replacement, exchange, or store credit.
Authorization to return an item does not guarantee that a refund or credit will be approved. All authorized returns are subject to inspection.
When an eligible return is approved for a reason that was not caused by Premium SkinCare Products of PR, the customer is responsible for the return-shipping cost.
Order Cancellations
Cancellation requests must be submitted immediately to:
PremiumSkinCarePR@gmail.com
An order may be canceled only if it has not been processed, packed, fulfilled, transferred to the carrier, or shipped.
Once preparation or fulfillment has begun, cancellation is not guaranteed. Orders that have already shipped cannot be canceled.
Premium SkinCare Products of PR reserves the right to cancel and refund an order because of:
Inventory errors;
Pricing or product-listing errors;
Suspected fraud;
Payment-verification issues;
Shipping restrictions;
Duplicate orders; or
Other circumstances that prevent proper fulfillment.
Sale, Clearance and Promotional Items
Sale, clearance, discounted, promotional, discontinued, and special-order items are final sale.
This restriction does not apply when a remedy is required by applicable law.
Gift Cards
Gift cards are non-refundable and cannot be exchanged or redeemed for cash, except when required by law.
Premium SkinCare Products of PR is not responsible for gift cards that are lost, stolen, misplaced, or used without the purchaser’s authorization.
Shipping Charges
Original shipping charges and return-shipping charges are non-refundable unless:
The order was incorrect because of an error by Premium SkinCare Products of PR; or
Applicable law requires reimbursement.
Shipping promotions, including free shipping, do not change the final-sale status of the merchandise.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate name, shipping address, apartment or unit number, postal code, email address, and telephone number at checkout.
Premium SkinCare Products of PR is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated information provided by the customer.
If an order is returned because of an incorrect or incomplete address, the customer may be responsible for:
The original shipping charge;
The carrier’s return-shipping charge;
Address-correction fees;
Additional handling or carrier charges; and
The cost of reshipping the order.
If the merchandise remains eligible for a refund after inspection, these documented costs may be deducted from the refund or store credit, to the extent permitted by law.
Unclaimed, Refused or Undeliverable Packages
Customers are responsible for monitoring their tracking information and collecting packages held by the carrier or post office.
An order will not automatically qualify for a refund when it is returned because it was:
Unclaimed;
Refused by the customer;
Not collected from the carrier or post office;
Undeliverable because of information provided by the customer; or
Returned after the carrier completed its delivery attempts.
When the returned package is received, we will inspect the merchandise and packaging.
Original shipping charges, return-shipping charges, and carrier fees are non-refundable.
Products may not qualify for a merchandise refund or store credit when they cannot safely be returned to inventory because of:
Tampering;
Damage;
Broken or missing seals;
Temperature exposure;
Contamination concerns;
Deterioration;
Missing packaging; or
Other health, hygiene, safety, or product-integrity concerns.
This section does not apply when the package was returned because of an error by Premium SkinCare Products of PR.
Packages Marked as Delivered
Premium SkinCare Products of PR is not automatically responsible for packages that the carrier records as delivered.
If tracking shows that your package was delivered but you cannot locate it, please:
Confirm the shipping address on your order;
Check entrances, mailboxes, porches, garages, and other delivery areas;
Ask household members, neighbors, reception personnel, or building management;
Contact the shipping carrier; and
Notify Premium SkinCare Products of PR promptly.
We may provide reasonable assistance with the carrier’s investigation or claim process.
A replacement, refund, or store credit is not guaranteed and will depend on the available evidence, carrier investigation, delivery confirmation, shipping protection purchased, and applicable law.
Delivery Delays
Estimated delivery dates are estimates and are not guaranteed.
Premium SkinCare Products of PR is not responsible for delays caused by:
The shipping carrier;
Weather conditions;
Natural disasters;
Customs inspections;
Transportation interruptions;
Incorrect customer information;
High-volume shipping periods; or
Circumstances outside our reasonable control.
A shipping delay alone does not automatically qualify an order for cancellation or refund.
Refunds
Approved refunds will be issued to the original payment method unless a different remedy is agreed upon or required by law.
Customers will be notified after the returned merchandise or claim has been inspected and a decision has been made.
After a refund is issued, the customer’s bank, card issuer, or payment provider may require additional time to post the funds. These processing times are controlled by the financial institution and are outside our control.
Once a chargeback has been initiated, Premium SkinCare Products of PR may be unable to issue a separate refund through Shopify while the dispute remains open. �
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Exchanges
We do not offer direct exchanges for skincare, cosmetic, beauty, or personal-care products.
When an item is eligible for return and the return is approved, the customer may place a separate order for the desired product after the authorized return has been resolved.
Product Recommendations and Skin Reactions
Product recommendations and skincare guidance provided by Premium SkinCare Products of PR are for general informational purposes only.
They are not medical diagnoses, prescriptions, or substitutes for advice from a licensed healthcare professional.
We cannot guarantee that a product will produce a particular result or that it will be suitable for every person.
The customer is responsible for:
Reviewing product ingredients;
Disclosing known allergies when requesting guidance;
Following the manufacturer’s instructions;
Introducing new products gradually; and
Discontinuing use and seeking appropriate professional advice if a significant reaction occurs.
Sensitivity, irritation, breakouts, allergies, personal dislike, or lack of desired results do not make an opened or used product eligible for return.
Payment Disputes and Chargebacks
Customers are strongly encouraged to contact Premium SkinCare Products of PR at PremiumSkinCarePR@gmail.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the concern.
However, initiating a chargeback does not automatically entitle a customer to keep both the merchandise and the disputed funds.
Premium SkinCare Products of PR reserves the right to challenge and submit evidence against any chargeback or payment dispute that appears to be:
False, misleading, abusive, or fraudulent;
Filed for an order that was properly delivered;
Filed after a refund, replacement, or store credit was already provided;
Inconsistent with the customer’s written communications;
Based solely on dissatisfaction excluded by this clearly disclosed final-sale policy;
Filed without returning merchandise when an authorized return was required;
Filed for merchandise that the customer used, retained, consumed, or damaged;
Duplicative of a previously resolved claim; or
Otherwise unsupported by the available order records.
Evidence submitted to the bank, payment processor, or card issuer may include:
The order confirmation;
Billing and shipping information;
Fraud-analysis results;
The policy disclosed or accepted at checkout;
Tracking and delivery confirmation;
Carrier records;
Customer emails, messages, and communications;
Photographs or videos;
Refund, replacement, and store-credit records; and
Evidence that the customer received, used, retained, or benefited from the merchandise.
Once a chargeback has been filed, Premium SkinCare Products of PR may be unable to issue a separate refund while the dispute remains open.
Knowingly providing false information to a financial institution or falsely claiming that an authorized and delivered transaction was unauthorized may constitute fraud.
Premium SkinCare Products of PR reserves the right to provide relevant records to the payment processor, card issuer, carrier, Shopify, or appropriate authorities, as permitted by law. If a fraudulent chargeback is submitted, Premium SkinCare of PR will take legal actions.
Contact Information
Questions, claims, cancellation requests, and authorized return requests must be submitted to:
Premium SkinCare Products of PR
Email: PremiumSkinCarePR@gmail.com
Acceptance of Policy
By completing a purchase, the customer acknowledges that they had an opportunity to review this policy before submitting the order.
This policy applies together with all mandatory rights, warranties, and remedies provided under applicable Puerto Rico and federal law. If any provision conflicts with a mandatory legal requirement, the applicable law will control.
