Shipping policy
Thank you for shopping with Premium SkinCare Products of PR. Please review our shipping policy before completing your order.
Shipping to Puerto Rico
Shipping to Puerto Rico is a flat rate of $5.00, regardless of the number of products purchased or the weight of the order.
Orders of $100 or more, after discounts and before taxes, qualify for free standard shipping within Puerto Rico.
Shipping to the United States
Orders shipped to the United States qualify for free standard shipping when the purchase total is $100 or more, after discounts and before taxes.
For orders under $100, shipping costs are calculated at checkout according to the package weight, destination, and selected shipping service.
Free shipping applies only to eligible standard shipping services. Expedited or special shipping services may require an additional charge.
Order Processing
Orders are processed and prepared for shipment during regular business days. Processing time is separate from the carrier’s estimated delivery time.
Customers will receive a shipping confirmation with tracking information after the order has been prepared and transferred to the carrier.
Delivery dates are estimates and are not guaranteed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
Full name;
Street address;
Apartment or unit number, when applicable;
City, state, and ZIP Code;
Email address; and
Telephone number.
Please verify all information before submitting your order.
Premium SkinCare Products of PR is not responsible for delays, failed deliveries, lost packages, or returned orders caused by an incorrect, incomplete, or outdated address provided by the customer.
Once an order has been shipped, we may not be able to change or correct the delivery address.
Returned or Undeliverable Packages
Customers are responsible for monitoring their tracking information and collecting packages held by the carrier or post office.
If a package is returned because it was:
Unclaimed;
Refused;
Not collected from the post office or carrier;
Undeliverable because of an incorrect or incomplete address; or
Returned after unsuccessful delivery attempts,
the original shipping charge, return-shipping charge, and any carrier fees are non-refundable.
If the customer requests reshipment, a new shipping charge must be paid before the package is sent again.
Orders that originally qualified for free shipping may still be subject to the actual shipping and return costs when they are returned for reasons caused by the customer.
Packages Marked as Delivered
Premium SkinCare Products of PR is not automatically responsible for packages marked as delivered by the shipping carrier.
If tracking shows that a package was delivered but it cannot be located, the customer should:
Confirm the shipping address on the order;
Check mailboxes, entrances, porches, garages, and other delivery areas;
Ask household members, neighbors, reception staff, or building management; and
Contact the shipping carrier directly.
Please also contact us promptly at PremiumSkinCarePR@gmail.com so we can provide reasonable assistance with the carrier’s investigation.
A replacement or refund is not guaranteed and will depend on the tracking information, delivery confirmation, carrier investigation, available evidence, and applicable law.
Shipping Delays
Premium SkinCare Products of PR is not responsible for delays caused by the shipping carrier, weather, natural disasters, transportation interruptions, high-volume shipping periods, incorrect customer information, or other circumstances beyond our reasonable control.
A carrier delay does not automatically qualify an order for cancellation or refund.
Damaged Packages or Incorrect Items
Please inspect your order immediately upon delivery.
If your package or product arrives damaged, defective, expired, or incorrect, contact us within 48 hours of the carrier’s recorded delivery time at:
PremiumSkinCarePR@gmail.com
Please include your order number and clear photographs of the product, shipping box, internal packaging, and shipping label.
Do not discard the product or packaging while the claim is being reviewed.
Contact Information
Premium SkinCare Products of PR
Email: PremiumSkinCarePR@gmail.com
Website: premiumskincareproductsofpr.com
